FAQs

Adult, Child & Family Services, LLC
  • Do I need a referral for services?

    A referral is not required to access outpatient therapy at Adult, Child, and Family Services. Simply contact us to schedule your first appointment.
  • What ages can receive outpatient therapy?

    Adult, Child, and Family Services offers outpatient therapy services to individuals ages 3 and older. Contact us to schedule your initial session.
  • What kind of insurance do you accept?

    We accept most major insurance plans and will file claims with your insurance company on your behalf. However, we cannot guarantee coverage or the amount you may owe.
  • What can I expect at my first appointment?

    Your first appointment at ACFS is a diagnostic assessment, also known as an intake or evaluation. We ask that you arrive 20-30 minutes early to complete paperwork. During this session, we encourage you to share your story, discuss the challenges you're facing, and ask any questions. At your second session, you'll work with your clinician and any family or support members to develop a treatment plan and discuss your goals for therapy. We'll also cover scheduling, financial arrangements, and informed consent. This gives you an opportunity to determine if the clinician is a good fit for you. Most sessions run 55 minutes. You're welcome to complete our initial intake paperwork available on our website beforehand.
  • I'm a caregiver. Will I be involved in my youth's care?

    The support system surrounding a client is crucial to positive outcomes. Parents and caregivers play a vital role in children's lives, helping define what change looks like within the family and tracking progress. As a caregiver, we encourage you to check in with your child's clinician at each session. Your involvement is essential, and your child needs you to be an active participant in their mental health care. We may request caregiver participation in sessions to share information about your child's individual needs and discuss treatment planning. In some cases, we may recommend formal family therapy with a different clinician to maintain appropriate boundaries while providing additional support. Your clinician will review parent and caregiver informed consent at your first appointment. Please ask any questions about informed consent, treatment planning, outcome measures, or treatment interventions.
  • What qualifications need to be met to activate Children's Therapeutic Support Services?

    To qualify for Children's Therapeutic Support Services (CTSS), both the child and caregiver must report symptoms consistent with a severe emotional disturbance diagnosis. Children who qualify for CTSS often benefit from additional resources such as mental health case management, psychiatric care, and psychotherapy. A diagnostic assessment completed within the past year is required to qualify for CTSS services. If a recent assessment hasn't been completed, we can schedule an initial outpatient appointment to conduct this evaluation and determine whether CTSS in-home services are appropriate for your child and family.
  • How long does a therapy session last?

    Therapy sessions generally run between 50 and 60 minutes.
  • What insurance providers are you considered in-network for?

    We are in-network with Blue Cross Blue Shield, MA Medical Assistance, Medicare, Aetna, Health Partners, Optum, South Country Health Alliance, United Behavioral Health, United Healthcare, Cigna, Blue Plus, Prime West, Medica, and UMR.
  • Do you offer virtual appointments?

    Yes, we provide virtual appointment options for our clients.
  • If I don't have insurance, can I still be seen?

    Yes, we offer self-pay discounts and flexible payment plan options for those without insurance coverage.